ABOUT ME
I help organizations solve one of their hardest problems: keeping enterprise clients engaged, satisfied, and growing — from the very first onboarding call through years of renewal.
Over the course of my career at SGS&CO Global, I’ve sat at the intersection of client relationships and operational strategy. I’ve led onboarding and transformation programs across 21 sites and 800+ users, built account plans that turned fragile client relationships into long-term partnerships, and run continuous improvement initiatives that made those relationships easier to sustain at scale.
I’m equally comfortable in the client-facing seat — building trust, running workshops, negotiating renewals — and in the operational seat, digging into workflow data to find where friction lives and fixing it. That combination is what makes onboarding programs stick and renewal conversations easy.
I’m currently completing my MBA at Western Washington University and hold a Lean Six Sigma Green Belt, pairing hands-on client experience with a formal process-improvement toolkit.
WHAT I DO
Client Engagement
Onboarding
Renewals
I design and lead onboarding programs that get enterprise clients to full adoption faster — and account strategies that keep them there.
- Enterprise account ownership and relationship management for major CPG brands
- Onboarding, training, and adoption programs for platforms and services
- Discovery workshops that surface real operational needs, not assumed ones
- Account plans tied to measurable client KPIs and long-term success metrics
- Risk identification and churn-reduction strategy
- Cross-functional coordination with Sales, Product, and Operations to remove friction from the client experience
WHAT I DO
Continuous Improvement
Operational Transformation
I find the gap between how work should flow and how it actually flows — and close it.
- Global workflow and process optimization initiatives
- Data-driven identification of efficiency and service gaps
- Partnership with IT and business teams on systems and process improvements
- Training and adoption support for new tools and ways of working
- Lean Six Sigma-based process redesign
EXPERIENCE HIGHLIGHTS
Director, Client Engagement, Onboarding & Renewals — SGS&CO Global (2019–2022) Owned enterprise client relationships across major CPG accounts. Led onboarding, training, and adoption programs; facilitated operational workshops; built account plans tied to client KPIs; and partnered cross-functionally to reduce churn and improve account health.
Senior Manager, Continuous Improvements — SGS&CO Global (2016–2019) Led global continuous improvement initiatives in partnership with Technology and IT. Analyzed performance data to identify efficiency opportunities, implemented process and systems improvements, and supported adoption of new tools across global teams.
Full career history spans Vice President, Global Project Management through Account Manager roles across SGS&CO Global, LONGOS, and Unilever
WHY IT MATTERS
Most companies treat onboarding as a handoff and continuous improvement as a side project. I treat them as the same discipline: understand how clients actually work, remove what’s slowing them down, and build a system that keeps improving after I’ve moved on.
That’s the difference between a client who renews because they have to, and one who renews because the partnership genuinely makes their business better.
LET’S CONNECT
Looking for someone to lead client onboarding, transform account engagement, or build a continuous improvement function that sticks?
Email: [email protected] Phone: (647) 400-1911 LinkedIn: linkedin.com/in/giselemonzari